STORE POLICY

CUSTOMER CARE

We address our customers and companies and foundations very carefully and reliably. We care about building the common good for animals that have a warm and loving home
and also those who lack this warmth.


We strive to provide the highest level of customer service, so we ask for suggestions or information that can improve the customer service process in our store.

Purchases can be made through our online store www.witanor.no online and via e-mail post@witanor.no

Send all questions to the address post@witanor.no

or through our contact form.

PRIVACY & SAFETY

By purchasing from our shop, you consent to the processing of personal data by Witanor AS based in Vangen 38 Skodje 6260, Norway.

Your personal data will only be used for purchases and settlements and will only be shared with sites such as are required to complete orders, such as PayPal or courier.

Personal information will be used for marketing purposes operated by Witanor.

You can request the deletion of your personal data from our database at any time

DEFECTIVE GOODS: THE PURCHASER’S RIGHTS AND TIME LIMIT TO GIVE NOTICE

 

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered.

 

The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the good or parts of it are meant to last considerably longer than two years, this deadline is extended to five years.

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensa- tion from the Seller, according to the relevant cir- cumstances.

NOTICE SHOULD BE GIVEN TO THE SELLER IN WRITING.

-REPAIR OR REPLACEMENT-

The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reason- able amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.

-PRICE REDUCTION-


The Purchaser may demand a suitable price redu- ction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.

-TERMINATION-


If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments